Question 1

Are consultations required?

Accepted Answer

Yes, consultations are required for all new clients. The purpose of the consultation is to spend 30 - 45 minutes gaining a clear understanding of your needs and how to best convey those needs on paper. We do not blindly offer our services to prevent any miscommunications along the way.

Question 2

Is the cost of my consultation credited to my service?

Accepted Answer

Yes, the cost of your consultation serves as a deposit and will be provided as a limited time credit should you proceed with our services. (this applies to resume service clients only)

Question 3

Is my consultation fee transferable to another date?

Accepted Answer

Fees for consultation and information-gathering are transferable, on a one-time basis, up to 7 days after the date of the original consultation. It is the sole responsibility of the client to communicate the need to reschedule a consultation. Any additional date changes, outside of the one-time allowance, will result in a $25 change fee.

Question 4

What is the turnaround time?

Accepted Answer

The turnaround time from receipt of payment to resume completion is 10 business days. This includes 2-5 days for resume creation, 2 days for resume review, and an additional 1-3 days for resume edits.

Question 5

What does the cost for each resume package include?

Accepted Answer

The cost for each resume package includes the following: consultation fee, cover letter, and resume.

Question 6

Will my resume be Applicant Tracking System (ATS) friendly?

Accepted Answer

Yes, all resumes furnished are ATS friendly.

Question 7

Can I make changes?

Accepted Answer

Yes, each package includes 1-3 rounds of edits prior to your project being finalized. These edits are defined as minor changes to the text or minor shifts in content.  However, substantial changes, such as, a change of job focus, strategy, target audience, or anything that requires rethinking part, or all of the content is considered a rewrite and will incur extra charges ($35 minimum) and a revised project due date.

Question 8

What is your refund policy?

Accepted Answer

Fees for consultation, information-gathering, and preparation of career documents are non-refundable, as Key Inspires provides custom services for each client. All payments are non-refundable, as they cover the development of a customized questionnaire, interview questions, or other services applicable for each client.

Our documents are intellectual property and take a significant amount of time to prepare and complete which cannot be recouped. Key Inspires takes client satisfaction very seriously, it is our policy to work with you, as much as we can, until you are satisfied with your documents and services.

Get In Touch

Feel free to email us, info@keyinspires.com or fill out our contact form below and we will get back to you within 24-72 hours.

Frequently asked questions